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hello@inkourage.in +91 9033016631

Privacy Policy

Last Updated: 01/07/2025

1. Introduction

At Inkourage.in (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.inkourage.in or make purchases from us.

Company Details:

  • Legal Name: Lionheart Enterprises
  • Operated by: Jagjit Singh Shergill
  • Registered Address: Bhalowali, Fatehgarh Churian, Gurdaspur
  • Operating Address: 17, New Shiva Vihar, Amritsar
  • Email: hello@inkourage.in
  • Phone: +91 9033016631

This policy is designed to comply with the Digital Personal Data Protection Act, 2023, and other applicable Indian data protection laws.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our website or services, we may collect the following personal information:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Password (encrypted)

Billing and Shipping Information:

  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment gateways)
  • Credit/debit card details (last 4 digits only for reference)

Order Information:

  • Purchase history
  • Product preferences
  • Order details and transaction records
  • Customer service communications

Profile Information:

  • Profile picture (if uploaded)
  • Preferences and interests
  • Wishlist items
  • Size and fit preferences

2.2 Information Collected Automatically

Technical Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Screen resolution
  • Referring website
  • Pages visited and time spent
  • Click patterns and navigation paths

Cookies and Tracking Technologies:

  • Session cookies
  • Persistent cookies
  • Web beacons
  • Analytics data
  • Marketing pixels

Location Information:

  • Approximate location based on IP address
  • Precise location (only with your explicit consent)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Fulfillment

  • Processing and fulfilling your orders
  • Payment processing and verification
  • Shipping and delivery management
  • Order tracking and updates
  • Handling returns and exchanges

3.2 Account Management

  • Creating and managing your account
  • Authenticating your identity
  • Providing customer support
  • Managing your preferences and settings

3.3 Communication

  • Sending order confirmations and updates
  • Providing customer service support
  • Sending promotional emails and newsletters (with consent)
  • Conducting surveys and collecting feedback
  • Sending important policy updates

3.4 Website Improvement

  • Analyzing website usage and performance
  • Improving user experience
  • Developing new features and services
  • Conducting research and analytics
  • A/B testing website elements

3.5 Marketing and Personalization

  • Personalizing product recommendations
  • Displaying targeted advertisements
  • Creating marketing campaigns
  • Retargeting visitors across platforms
  • Analyzing customer behavior and preferences

3.6 Legal and Security

  • Complying with legal obligations
  • Preventing fraud and unauthorized access
  • Protecting our rights and property
  • Resolving disputes
  • Enforcing our terms and conditions

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you have given clear consent for specific processing activities
  • Contract Performance: To fulfill our contractual obligations to you
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interest: For our legitimate business interests that do not override your privacy rights

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

  • Payment processors (for secure payment handling)
  • Shipping and logistics partners
  • Customer service platforms
  • Email marketing services
  • Analytics and advertising platforms
  • Cloud storage and hosting providers

5.2 Business Transfers

  • In case of merger, acquisition, or sale of business assets
  • During corporate restructuring
  • To potential buyers or investors (with anonymized data where possible)

5.3 Legal Requirements

  • To comply with court orders or legal processes
  • To respond to government requests
  • To protect our legal rights
  • To prevent fraud or illegal activities
  • To ensure public safety

5.4 With Your Consent

  • When you explicitly authorize information sharing
  • For specific promotional partnerships
  • For integration with social media platforms

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

6.1 Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Regular security audits and updates
  • Access controls and authentication
  • Data backup and recovery systems

6.2 Organizational Measures

  • Employee training on data protection
  • Confidentiality agreements
  • Limited access to personal information
  • Regular security policy reviews
  • Incident response procedures

6.3 Payment Security

  • PCI DSS compliant payment processing
  • Tokenization of payment information
  • No storage of complete card details
  • Secure payment gateway integration

7. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

7.1 Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a structured format
  • Transfer your data to another service provider

7.2 Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to certain processing activities

7.3 Marketing Communications

  • Unsubscribe from marketing emails
  • Opt-out of promotional SMS messages
  • Manage your communication preferences

7.4 Cookies and Tracking

  • Control cookie settings through your browser
  • Opt-out of analytics tracking
  • Disable targeted advertising

To exercise these rights, contact us at hello@inkourage.in or through your account settings.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Essential Cookies:

  • Shopping cart functionality
  • User authentication
  • Security features
  • Website performance

Analytics Cookies:

  • Google Analytics
  • Website usage statistics
  • Performance monitoring
  • User behavior analysis

Marketing Cookies:

  • Advertising platforms (Google Ads, Facebook Pixel)
  • Retargeting campaigns
  • Conversion tracking
  • Personalized advertisements

Preference Cookies:

  • Language settings
  • Currency preferences
  • User interface customization
  • Remember login status

8.2 Managing Cookies

You can control cookies through:

  • Browser settings
  • Our cookie preference center
  • Third-party opt-out tools
  • Privacy browser extensions

9. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Provide ongoing services

Specific retention periods:

  • Account information: Until account deletion + 7 years for legal compliance
  • Order history: 7 years for accounting and legal purposes
  • Marketing data: Until opt-out + 1 year for suppression lists
  • Analytics data: 26 months (Google Analytics default)
  • Customer service records: 3 years

10. International Data Transfers

If we transfer your personal information outside India, we ensure adequate protection through:

  • Adequacy decisions by the Indian government
  • Standard contractual clauses
  • Binding corporate rules
  • Your explicit consent

Current international transfers:

  • Cloud storage providers
  • Analytics and advertising platforms

11. Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

12. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use:

  • Social media platforms: Instagram
  • Analytics services: Google Analytics

13. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

  • Assess the risk and impact
  • Notify relevant authorities within 72 hours (if required)
  • Inform affected users without undue delay
  • Take immediate steps to contain the breach
  • Implement additional security measures

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Updates to applicable laws
  • New features or services
  • Feedback from users

When we update this policy:

  • We will post the updated version on our website
  • We will update the “Last Updated” date
  • For significant changes, we will notify you via email or website notice
  • Your continued use of our services constitutes acceptance of the updated policy

15. Contact Information

15.1 Privacy Officer

For privacy-related questions or concerns, contact our Privacy Officer:

Email: hello@inkourage.in

15.2 Data Protection Complaints

If you believe we have not handled your personal information appropriately, you can:

  • Contact our Privacy Officer directly
  • File a complaint with the Data Protection Board of India
  • Seek legal advice or representation

15.3 General Contact

Lionheart Enterprises
Operated by Jagjit Singh Shergill
Registered Address: Bhalowali, Fatehgarh Churian, Gurdaspur
Operating Address: 17, New Shiva Vihar, Amritsar


Customer Service: hello@inkourage.in
Phone: +91 9033016631
Website: www.inkourage.in

16. Consent and Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and disclosure of your personal information as described in this policy.

For marketing communications: We will obtain separate explicit consent before sending promotional emails or SMS messages.

For cookies: By continuing to use our website, you consent to our use of cookies as described in this policy and our cookie notice.