Last Updated: 01/07/2025
1. Overview
At Inkourage.in, we strive to ensure that all products reach our customers in perfect condition. However, we understand that sometimes issues may occur during shipping or manufacturing. This Refund and Return Policy outlines the limited circumstances under which we accept returns and provide refunds.
Important Notice: We do not offer exchanges or returns for change of mind, size issues, color preferences, or any other personal reasons. Returns are only accepted under the specific conditions outlined in this policy.
2. Conditions for Returns and Refunds
We accept returns and provide refunds ONLY in the following circumstances:
2.1 Damaged Products
- Product received in physically damaged condition due to shipping or handling
- Packaging damage that has affected the product inside
- Broken, cracked, or otherwise physically compromised items
2.2 Faulty Products
- Manufacturing defects that affect product functionality
- Products that do not work as intended or described
- Missing components or parts that render the product unusable
- Quality issues that were not visible in product descriptions
2.3 Wrong Items Received
- Completely different product sent instead of what was ordered
- Wrong size, color, or variant sent (when specific options were selected)
- Incorrect quantity delivered
- Products not matching the order confirmation details
3. What is NOT Eligible for Return
The following situations do NOT qualify for returns or refunds:
3.1 Customer Preference Issues
- Change of mind after purchase
- “I don’t like it anymore”
- Color appearing different from expectations (within normal display variations)
- Size not fitting as expected
- Product not matching personal style preferences
3.2 Normal Wear and Use
- Products used beyond inspection period
- Normal wear and tear
- Damage caused by misuse or negligence
- Products altered or modified by customer
3.3 Hygiene and Safety Items
- Personalized or customized products
- Products with removed tags or packaging (unless damaged/faulty)
3.4 Digital Products
- Downloadable products (if applicable)
- Digital gift cards or vouchers
- Online services or subscriptions
4. Return Process and Timeline
4.1 Reporting Timeline
- Damaged Products: Must be reported within 24 hours of delivery
- Faulty Products: Must be reported within 48 hours of delivery
- Wrong Items: Must be reported within 24 hours of delivery
4.2 How to Report an Issue
Step 1: Contact Us Immediately
- Email: hello@inkourage.in
- Phone: +91 9033016631
- Order Support: Through your account on www.inkourage.in
Step 2: Provide Required Information
- Order number
- Product details
- Clear description of the issue
- Photos/videos showing the damage, defect, or wrong item
- Original packaging (if possible)
Step 3: Wait for Approval
- Our team will review your request within 24 hours
- We may request additional photos or information
- Return approval will be communicated via email
4.3 Return Shipping Process
Once Return is Approved:
- We will arrange pickup at no cost to you (for eligible returns)
- OR provide a prepaid return shipping label
- Pack the item securely in original packaging
- Include all accessories, tags, and documentation
- Handover to our delivery partner or courier service
Customer Responsibilities:
- Ensure product is securely packed
- Be available during pickup time slots
- Provide clear access for pickup
- Keep return tracking receipt until refund is processed
5. Inspection and Verification
5.1 Return Inspection Process
Once we receive your returned item, we will:
- Inspect the product within 2-3 business days
- Verify the reported issue (damage, defect, or wrong item)
- Check that the product is in original condition
- Take photos for our records
5.2 Inspection Outcomes
If Return is Approved:
- Full refund will be processed
- Replacement product will be sent (if requested and available)
- Customer will be notified via email
If Return is Rejected:
- Product will be returned to customer at our expense
- Detailed explanation will be provided
- Photos of inspection will be shared
- No refund will be processed
6. Refund Process
6.1 Refund Timeline
- Refund processing begins after successful inspection
- Online Payments: 5-7 business days to reflect in your account
- UPI/Wallet: 2-3 business days
- Bank Transfer: 7-10 business days
- Cash on Delivery: Bank transfer within 7-10 business days
6.2 Refund Method
- Refunds will be processed to the original payment method
- For COD orders, refund will be via bank transfer (account details required)
- Processing fees (if any) are non-refundable
- Shipping charges are refundable only for our errors (wrong/damaged/faulty items)
6.3 Refund Amount
- Approved Returns: Full product amount + applicable shipping charges
- Rejected Returns: No refund, product returned to customer
- Partial Damage: May offer partial refund based on assessment
7. Replacement Policy
7.1 Replacement Availability
- Replacement offered subject to stock availability
- Same product, size, and color (where applicable)
- If exact replacement unavailable, full refund will be provided
7.2 Replacement Process
- Customer can choose replacement or refund during return approval
- Replacement will be shipped within 2-3 business days of approval
- No additional shipping charges for replacement
- Same return policy applies to replacement product
8. Quality Assurance
8.1 Our Commitment
We are committed to:
- Thorough quality checks before shipping
- Secure packaging to prevent damage
- Accurate order fulfillment
- Prompt resolution of genuine issues
8.2 Prevention Measures
- Multiple quality control checkpoints
- Professional packaging standards
- Reliable shipping partners
- Order verification systems
9. Special Circumstances
9.1 Bulk Orders
- Special terms may apply for bulk orders (10+ items)
- Contact our sales team for bulk order return policies
- Additional verification may be required
9.2 Sale Items
- Sale items follow the same return policy
- No additional restrictions apply
- Same conditions for damaged/faulty/wrong items
9.3 Pre-Order Items
- Return policy applies once item is delivered
- Timeline starts from delivery date, not order date
10. Customer Support
10.1 Return Support Team
Our dedicated returns team is available to assist you:
Email: hello@inkourage.in
Phone: +91 9033016631
Hours: Monday to Friday, 9:00 AM to 5:00 PM IST
10.2 Escalation Process
If you’re not satisfied with the initial response:
- Ask to speak with a supervisor
- Email: hello@inkourage.in
- Reference your original case number
- Provide additional details or concerns
11. Legal Compliance
11.1 Consumer Rights
This policy complies with the Consumer Protection Act, 2019, and other applicable Indian laws. Your statutory rights as a consumer are not affected by this policy.
11.2 Dispute Resolution
- First contact our customer support team
- If unresolved, escalate through our formal complaint process
- As a last resort, approach consumer forums as per Indian law
12. Policy Updates
12.1 Changes to Policy
- We may update this policy to reflect operational changes
- Updated policy will be posted on our website
- Changes are effective immediately upon posting
- Continued use of our service constitutes acceptance
12.2 Communication of Changes
- Email notification for significant changes
- Website banner notification
- Updated date at the top of this policy
13. Important Reminders
13.1 Before Ordering
- Carefully review product descriptions and specifications
- Check size guides and measurement charts
- Read customer reviews and ratings
- Ensure you understand this return policy
13.2 After Delivery
- Inspect your order immediately upon delivery
- Report any issues within the specified timeframes
- Keep all packaging materials until you’re satisfied
- Take photos if you suspect any issues
13.3 Documentation
- Keep your order confirmation and delivery receipt
- Save all communication with our support team
- Maintain photos/videos of any reported issues
- Retain return tracking information
14. Contact Information
Lionheart Enterprises
Operated by Jagjit Singh Shergill
Registered Address: Bhalowali, Fatehgarh Churian, Gurdaspur
Operating Address: 17, New Shiva Vihar, Amritsar
Returns & Refunds Team:
Email: hello@inkourage.in
Phone: +91 9033016631
Business Hours:
Monday to Friday: 9:00 AM to 7:00 PM IST
Sunday: Closed (Emergency support available via email)
By placing an order with Inkourage.in, you acknowledge that you have read, understood, and agree to this Refund and Return Policy. This policy forms part of our Terms and Conditions.